Fast, fully tracked delivery
Everything about how your order reaches you — and how returns and refunds work.
Effective date: June 1, 2026
We're committed to precision hardware, excellent service and a smooth shopping experience. Please review our Shipping & Returns policy before placing an order.
Shipping policy
From our warehouse to your door — tracked every step of the way.
Shipping methods
Choose your speed at checkout. Rates are calculated from your destination, package weight and the method you pick:
Order processing
Orders are processed within 1–3 business days after payment confirmation. We don't process, ship or deliver on weekends or public holidays. During busy periods processing may take a little longer — if there's a significant delay we'll email you.
Shipping destinations
We ship across the UK, Europe and to many international destinations. Customers are responsible for any customs duties, taxes or import fees, and for ensuring the item may be imported into their country.
Tracking information
Once your order ships you'll receive a confirmation email with a tracking number (where available) so you can follow it right to your door.
Lost or delayed shipments
We work with reliable carriers, but we're not responsible for delays caused by carriers, weather, customs or other events beyond our control. If a package appears lost, contact us within 30 days of the estimated delivery date.
Damaged packages
If your package arrives damaged, please keep all packaging and contact us within 48 hours of delivery. Photos of the package and contents may be needed to investigate and resolve it.
Returns & refunds
Changed your mind? Here's the simple, no-stress process.
30-day return window
You have 30 days from the delivery date to return an item. To be eligible it must be:
- In the same condition you received it
- Free from damage, alterations or markings
- In its original packaging where applicable
- Accompanied by proof of purchase
Non-returnable items
The following generally can't be returned:
- Items marked Final Sale
- Special-order or custom-request items
- Products damaged after delivery
- Items returned without prior authorization
- Items returned more than 30 days after delivery
Quality guarantee
Every machine is tested before it ships and backed by a 2-year warranty. If a unit arrives faulty or develops a covered fault, we'll repair or replace it — see the Warranty page for full details.
How to request a return
- 1
Email us with your order number and the reason for the return.
- 2
Wait for return authorization and instructions.
- 3
Ship the item back using a trackable shipping service.
- 4
We inspect it and confirm your refund.
Returns sent without authorization may not be accepted.
Return shipping costs
You cover return shipping unless the wrong item was sent, it arrived damaged, or it's found to be faulty — in those cases we provide a prepaid label or reimburse reasonable costs.
Refund processing
Once we receive and inspect your return we'll let you know whether it's approved. Approved refunds go to your original payment method within 5–10 business days (your bank may add time). Original shipping fees are non-refundable unless the return is our error.
Exchanges
Prefer a different model instead of a refund? Contact support and we'll help arrange an exchange where stock allows.
Incorrect orders
Received the wrong item? Contact us within 7 days of delivery and we'll arrange a replacement or full refund at no extra cost.
Questions about shipping or returns?
Our team is just a message away — reach us any time.